Support

We’re sorry you’re having issues with your copy of Project Panorama. We’re happy to help out.

Support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Tickets are answered in the order in which they are received. Average response time is one business day.

Please be as detailed as you can, it will help us solve your problem expediently.

Also consider looking into documentation on these common problems:

Thank you!

Name*
First Last
Email Used For Purchase*
Product*
Panorama Version*
Please indicate an actual version number not just "most recent" as you could unknowingly be running an older version.
Add-on Version*
Please indicate an actual version number not just "most recent" as you could unknowingly be running an older version.
WordPress Version
Having Trouble With*
Sorry you're having trouble! You should have received an e-mail with your receipt and been forwarded to a confirmation page with your license key and download.
Have you tried resetting your password or logging in as described here?
Sorry you're having trouble activating! Please click the "check activation response" button next to the activate button. This will output some diagnostics. Copy and paste it into this support message and we can resolve your issue much quicker!
In the WordPress admin, try going to Settings > Permalinks and clicking "Save Permalinks" at the bottom of the page (you don't need to change anything.) This will solve 90% of 404 page not found issues.
Other*
What is the issue you're having?*
What are you trying to accomplish?*
What were you doing when you saw the error?*
Please copy and paste the error message here
Web address where display is off
e.g. http://www.example.com/panorama/project
Please describe what doesn't look right and how you'd like it to look*
What are you trying to customize?*
Are you familiar with any of the following?
- HTML
- CSS
- PHP
- Javascript
(None are required, this will help us provide the best recommendation)
Have you tried anything thus far? If so, what?
What feature should we consider adding?*
Additional Notes
This product is provided by Real Big Plugins, please contact them for quick resolution of your support needs.