The most common problem we encounter is a conflict with another plugin or theme. Often times the quickest solution is to update or find an alternative to the conflicting plugin. To find out if you’re dealing with a conflict we recommend testing the following:

  1. Backup your site using a plugin like UpDraft Plus
  2. Disable all of your active plugins
  3. See if the problem persists
    1. If problem goes away, this is a plugin issue. Activate all of your plugins one at a time until problem returns.
  4. Switch your theme to TwentyFourteen
  5. See if the problem persists
    1. If problem goes away, contact your theme provider and ask if they are aware of a solution.